Last updated: 07/05/2026
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Shipping Origin & Delivery Time
Nini Kids works with a curated network of fulfillment partners to bring you quality Montessori products at the best possible price. Because of this, some items ship from our partner warehouses in the US, and others from our international (Asia-based) suppliers. The estimated delivery time is noted on each product page, and generally falls into one of these two groups:
| Shipping Origin | Estimated Delivery Time (USA) |
|---|---|
| US Warehouse | 3–5 business days (occasionally longer depending on carrier volume) |
| International Warehouse | 4–11 business days (in rare cases, up to 14 business days during peak periods or customs delays) |
Delivery estimates begin from the shipment date (once you receive your tracking number), not the order date. If your order contains items from both warehouse types, they may arrive separately in different packages.
Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Delayed Shipments
Occasionally, international shipments may take longer than the estimated window due to customs processing, peak-season carrier delays, or regional disruptions. If your order has not arrived by 14 business days past the shipment date (international) or 7 business days (US warehouse), please contact us and we will investigate with our fulfillment partner.
Customs & Import Fees
For orders shipped internationally to you (outside the US), any import duties or taxes applied by your country’s customs authority are the customer’s responsibility and are not included in the item or shipping price.
Shipping Address
Please double-check your address at checkout. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships. We are not responsible for orders delivered to an incorrect address provided by the customer.
Refund & Return Policy
Our Guarantee
We want every NiniKids order to arrive safely and as expected. If something isn’t right, we’re here to help.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery at support[@]ninikids.shop with your order number and a photo or short video showing the issue (item and packaging). Once reviewed, we will offer a free replacement or a full refund — no need to return the item.
Order Not Received
If your order has not arrived within:
- 10 business days past the shipment date for US-warehouse items, or
- 20 business days past the shipment date for international-warehouse items,
please contact us with your order number. We will trace the shipment with our fulfillment partner and, if confirmed lost in transit, offer a replacement or full refund.
Change of Mind Returns
As our items ship directly from fulfillment partner warehouses, we’re currently unable to offer free returns for change-of-mind purchases. If you’d like to return an unopened, unused item in its original packaging, contact us within 14 days of delivery. Return shipping is the customer’s responsibility, and a restocking assessment may apply.
Non-Returnable Items
For hygiene and safety reasons, items that come into direct contact with a child’s mouth (e.g., teethers, mouthing toys) cannot be returned once opened, unless received defective.
Refund Processing Time
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.
Order Cancellations
Orders may be cancelled free of charge within 12 hours of purchase. After this window, the order may already be in processing with our fulfillment partner and cannot be guaranteed to be cancelled.
How to Start a Request
Email support[@]ninikids.shop with your order number and a brief description of the issue. We aim to respond within 24–48 hours.
